Imagem, including its personnel, is committed to providing a high level of quality at all levels of its operations, which are governed by the ISO 13485 standard. This standard establishes requirements to ensure product and service quality and customer satisfaction, while respecting recognized regulatory and legal requirements and in keeping with our field of activities.
The members of our staff show an ongoing commitment to learning about quality requirements through documentation and to supporting the standards and the processes set out in the documentation.
Management is also committed to:
- Preserving a quality culture and to getting all members of the personnel to fully adhere to this culture.
- Providing the quality management framework with all the means and resources at the firm’s disposal required to attain objectives and address strategic issues.
- Making every effort to ensure that the Quality Policy is actively promoted, well understood and implemented by all, at all levels of the organization.
The Quality Policy is approved by
Jacques Gagnon, engineer
Chief Executive Officer
Our clients’ satisfaction is the true measure of the quality of the products and services we provide.